Account and Billing Questions

How can I change my password?
You can change your password by:  (NOTE: lowe alphanumeric characters only) 1) Visit https://go.itelescope.net and Log In with your current information. *...
Thu, 26 Sep, 2019 at 3:21 AM
Verify your account @ iTelescope.Net
Please verify your account @ iTelescope.Net Step 1: Verify your Account Please check for a verification email from iTelescope.Net, please look in your In...
Fri, 26 Apr, 2019 at 9:48 AM
If I switch my Membership Plan, what changes?
Q. If I switch my membership Plan, will the cost to use the telescopes change? A. Yes -   The cost per imaging hour for the telescopes is a direct benefit ...
Fri, 26 Apr, 2019 at 10:22 AM
My credit card payment was declined but I have an available balance on my card?
Typically this is a anti-fraud measure implemented by your bank, as this transaction is flagged as a international Internet transaction originating from Aus...
Fri, 26 Apr, 2019 at 10:23 AM
What happens to my unused monthly points?
Our Membership Plans provide a specific number of points which are credited to your account over a four week cycle. Any unused points in your account roll o...
Fri, 26 Apr, 2019 at 10:23 AM
How long are my purchased points valid?
Points included with your subscription plan, points purchased in addition to your subscription, and bonus points earned through promotions are all good inde...
Fri, 26 Apr, 2019 at 10:24 AM
Billing Surcharges
Each telescope has a published points per imaging hour rate on the launchpad. These rates change based on your membership plan, generally the higher the ...
Fri, 31 Aug, 2018 at 2:07 PM
How do I update my credit card information? (Old Billing)
Updating your Credit Card information for your active subscription is easy. First Log in to the Launchpad at https://go.itelescope.net/default.aspx ...
Fri, 26 Apr, 2019 at 10:25 AM
How do I purchase more points?
To purchase points, you must first be a full member.  This means you must be an active monthly subscriber to Start-Trial, Plan 40, Plan 90, Plan 160, Plan 2...
Fri, 26 Apr, 2019 at 10:28 AM
How do I sign up for a Monthly Plan?
Our membership plans give members full access to all iTelescope.Net systems and features.  This includes access to all networked telescopes, the reservation...
Fri, 26 Apr, 2019 at 10:34 AM