How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Getting Started - iTelescope Basics
Welcome to iTelescope.Net
Where do I start? What's up there to Image?
What software should I already have or will I need?
How should I start using the iTelescopes?
How do I log into my Remote Telescope?
See all 43 articles
Account and Billing Questions
How can I change my password?
Verify your account @ iTelescope.Net
If I switch my Membership Plan, what changes?
My credit card payment was declined but I have an available balance on my card?
What happens to my unused monthly points?
See all 21 articles
Common Issues - What's wrong with my Image?
What are the bright or dark vertical lines in my image?
Why are the stars in my image bleeding or blooming?
Why is the telescope I am trying to use showing "No Filters"?
What are the effects of the bright Moon on my choice of target?
Why are some of my star images showing as big lines or spikes?
See all 6 articles
Advanced Imaging - Imaging like the Professionals!
How can I image Comets or Asteroids?
How do I write my own scripts or plans to control the telescopes?
Can I image more than one target in the same session script?
How low or close to the horizon can the iTelescopes go?
What are the MPC codes of the iTelescopes.Net Observatories?
See all 18 articles
Downloading Images - FTP Server
How do I download multiple files using zip (Web Browser)?
How do I download a single file?
How do I use an FTP client to access my image files?
How do I use Google Drive and Direct FTP Upload?
How do I link Accounts for the FTP?
See all 9 articles
I am unable to create a reservation, what can I do?
Reservations system columns are sunset to sunrise the next morning
How do I cancel a reservation
How long should I make my Reservation or Image Run?
How do I edit an existing Reservation?
See all 8 articles
Welcome to iTelescope.Net Group Account
Managing Your Group Account
Group Accounts: Creating Sub Accounts and Point Allocation
Requesting Refunds on Group Accounts
New Systems and Services
Promotional Upgrade FAQ (Old Billing System)
Basic Processing - CCDStack 2
iTelescope.Net Sky Tours Series 1 Schedule
iTelescope.Net Sky Tours FAQs
iTelescope.Net Sky Tours Season 2 Schedule
What is Masterclass?