Common Issues - What's wrong with my Image?

This is a great place to locate solutions to common problems.

What are the bright vertical lines in my image?
What you are seeing here is a column defect. Column Defects are CCD camera pixels that usually still function but respond to light slightly differently t...
Sat, 14 Mar, 2015 at 8:03 AM
Why are the stars in my image bleeding of blooming?
This is normal for an NABG camera, as it does not have anti-blooming technology. A science based telescope may have this kind of camera because as It is ...
Sun, 1 Dec, 2013 at 10:46 AM
Why is the telescope I am trying to use showing "No Filters"?
Most likely the telescope CCD is not connected due to maintenance or its a problem with its connection to the control software on the telescope PC.  Wait...
Wed, 18 Feb, 2015 at 6:28 AM
What are the effects of the bright Moon on my choice of target?
Another big question. The Moon has always been the bane of deep sky observers. But you are using an iTtelescope with an advanced CCD camera and a variety of...
Wed, 18 Feb, 2015 at 7:23 AM
Why are some of my star images showing as big lines or spikes?
A CCD camera records images by converting photons of light into electrons. The electrons are temporarily stored in individual picture elements (pixels) on a...
Tue, 24 Dec, 2013 at 6:54 AM
Internet Explorer 11 - Launchpad Issues
We sometimes experience problems with Internet Explorer on our Launchpad and telescope interface. If you experience trouble like text overlapping, ima...
Fri, 18 Jul, 2014 at 7:48 AM