Account and Billing Questions

How can I change my password?
You can change your password by: 1) Visiting https://go.itelescope.net and Log In with your current information. * Please note, it will take up to 20 ...
Mon, 28 Jul, 2014 at 4:31 PM
Verify your account @ iTelescope.Net
Please verify your account @ iTelescope.Net Step 1: Verify your Account Please check for a verification email from iTelescope.Net, please look in your ...
Sat, 18 Oct, 2014 at 4:53 AM
If I switch my Membership Plan, what changes?
Q. If I switch my membership Plan, will the cost to use the telescopes change? A. Yes.  The cost per imaging hour for the telescopes is a direct benefit o...
Fri, 22 Apr, 2016 at 5:27 AM
My credit card payment was declined but I have an available balance on my card?
Typically this is a anti-fraud measure implemented by your bank, as this transaction is flagged as a international Internet transaction originating from Aus...
Fri, 22 Apr, 2016 at 5:29 AM
What happens to my unused monthly points?
Our Membership Plans provide a specific number of points which are credited to your account over a four week cycle. Any unused points in your account roll o...
Fri, 22 Apr, 2016 at 5:35 AM
How long are my purchased points valid?
Points included with your subscription plan, points purchased in addition to your subscription, and bonus points earned through promotions are all good inde...
Fri, 22 Apr, 2016 at 5:35 AM
Billing Surcharges
Each telescope has a published points per imaging hour rate on the launchpad. These rates change based on your membership plan, generally the higher...
Tue, 14 Jun, 2016 at 4:06 PM
How do I update my credit card information?
Updating your Credit Card information for your active subscription is easy. First Log in to the Launchpad at https://go.itelescope.net/default.aspx ...
Wed, 25 Jun, 2014 at 10:32 PM
How do I purchase more points?
To purchase points, you must first be a full member.  This means you must be an active monthly subscriber to Start-Trial, Plan 40, Plan 90, Plan 160, Plan 2...
Wed, 30 Mar, 2016 at 1:24 PM
How do I sign up for a Monthly Plan?
Our Monthly Membership Plans give members full access to all iTelescope systems and features.  This includes access to all 19 networked telescopes, the rese...
Sun, 3 Apr, 2016 at 5:00 AM