Support

We offer the following ways to connect to our FTP server.

Please use your username and password to connect. If it fails try your password in lowercase.

For our Web Based FTP Interface (Recommended) click http://data.itelescope.net/login.html and enter you username and password

Please note that the web interface is simple and the method described below works - the more elegant and easier way to do this is with Filezilla, see

Please keep in mind, for Web Based FTP and FTP via a 3rd party software, changing your password that you use for the launchpad and telescope, will also change the FTP password.  This usually takes 15-30 minutes to take affect.  If you have changed your password and still cannot log in to the FTP after 30 minutes, but can log in to the Launchpad and Telescopes, please contact support for assistance.