Account and Billing Questions

How do I cancel my subscription?
We are very sorry to see you go, but we understand that some times you need a break from the skies.  If you are experiencing technical difficulties, please ...
Fri, 26 Apr, 2019 at 10:36 AM
Minimum Charges for Short Exposure Sessions
All images less than 60 seconds will now be charged at 60 seconds. If the total image time exceeds the session time, we bill 80% of the session time. ...
Fri, 26 Apr, 2019 at 10:38 AM
Converting to New Billing System
Follow these instruction to convert to the new billing system: STEP 1)  To begin you can either click this Transition Link or select "Update payme...
Fri, 26 Apr, 2019 at 10:43 AM
iTelescope Promotional Upgrade FAQ (New Billing System)
 iTelescope.Net Promotional Upgrade FAQ   1)  To begin the upgrade process, first log in to our Launchpad with your Username and Password.  Once logged in...
Fri, 26 Apr, 2019 at 10:45 AM
Conversion Promotion
Before you are eligible for this promotion, you must first complete the Conversion to the New Billing System by following this FAQ. Once you have conv...
Fri, 26 Apr, 2019 at 10:46 AM
Billing System Update
One of the main requests we have had is the ability to pay for iTelescope in member's local currency, which is something that just wasn't possibl...
Fri, 26 Apr, 2019 at 10:47 AM
Switch to Pound or Euro Currencies
STEP 1 - To begin the upgrade process, first log in to our Launchpad with your Username and Password.  Once logged in you should see a screen similar to...
Fri, 26 Apr, 2019 at 10:49 AM
Veteran Reward System
The Veteran Reward System is a feature of the new billing system that allows us to add special rewards to your account the longer you stay concurrently ...
Fri, 26 Apr, 2019 at 10:51 AM
How much does each telescope cost to use?
The cost of each telescope depends on the Subscription Plan you are currently on.  The following tables break down that cost plan by plan, site by site - p...
Wed, 30 May, 2018 at 2:32 PM
Update Your Credit Card (New System)
Updating your Credit Card information for your active subscription is easy. First Log in to the Launchpad at https://go.itelescope.net/default.aspx ...
Fri, 26 Apr, 2019 at 10:54 AM