Account and Billing Questions

How do I cancel my subscription?
We are very sorry to see you go, but we understand that sometimes you need a break from the skies.  If you are experiencing technical difficulties, please f...
Thu, 6 Jul, 2023 at 1:19 PM
Minimum Charges for Short Exposure Sessions
All images less than 60 seconds will now be charged at 60 seconds. If the total image time exceeds the session time, we bill 80% of the session time. ...
Fri, 26 Apr, 2019 at 10:38 AM
Promotional Upgrade FAQ (Old Billing System) - PayWay
 iTelescope.Net Promotional Upgrade FAQ   To begin the upgrade process, first log in to our Launchpad with your Username and Password.  Once logged in...
Fri, 29 Nov, 2019 at 5:37 AM
iTelescope Promotional Upgrade FAQ (New Billing System)
  iTelescope.Net Promotional Upgrade 1)  To begin the upgrade process, first log in to our Launchpad with your Username and Password.  Once logged in y...
Fri, 21 Jun, 2019 at 10:17 AM
Conversion Promotion
Before you are eligible for this promotion, you must first complete the Conversion to the New Billing System by following this FAQ. Once you have conv...
Fri, 26 Apr, 2019 at 10:46 AM
Billing System Update
This page is now obsolete. Please visit our pricing page for more information: https://www.itelescope.net/pricing-standard
Sun, 6 Feb, 2022 at 5:00 AM
Veteran Reward System
The Veteran Reward System is a feature of the new billing system that allows us to add special rewards to your account the longer you stay concurrently ...
Fri, 26 Apr, 2019 at 10:51 AM
How much does each telescope cost to use?
The cost of each telescope depends on the Subscription Plan you are currently on.  The following links break down that cost plan by plan, site by site - pl...
Thu, 17 Aug, 2023 at 4:39 PM
Update Your Credit Card (New System)
Updating your Credit Card information for your active subscription is easy. First Log in to the Launchpad at https://go.itelescope.net/default.aspx ...
Fri, 26 Apr, 2019 at 10:54 AM
Session and Exposure Billing
iTelescope offers both session and billing rates for the telescopes.  https://www.itelescope.net/session-vs-exposure-pricing It is up to the member to ...
Sun, 6 Feb, 2022 at 5:06 AM