Account and Billing Questions

How do I cancel my subscription?
We are very sorry to see you go, but we understand that some times you need a break from the skies.  If you are experiencing technical difficulties, please ...
Wed, 30 Mar, 2016 at 1:25 PM
Minimum Charges for Short Exposure Sessions
All images less than 60 seconds will now be charged at 60 seconds. If the total image time exceeds the session time, we bill 80% of the session time....
Sat, 5 Sep, 2015 at 2:42 AM
Converting to New Billing System
Follow these instruction to convert to the new billing system: STEP 1)  To begin you can either click this Transition Link or select "Transit...
Wed, 1 Jun, 2016 at 12:15 PM
iTelescope Promotional Upgrade FAQ (New Billing System)
 iTelescope.Net Promotional Upgrade FAQ   1)  To begin the upgrade process, first log in to our Launchpad with your Username and Password.  Once logged in...
Mon, 24 Apr, 2017 at 5:55 AM
Conversion Promotion
Before you are eligible for this promotion, you must first complete the Conversion to the New Billing System by following this FAQ. Once you ha...
Sat, 14 May, 2016 at 7:48 AM
Billing System Update
We are happy to announce that our new billing system has now gone live! One of the main requests we have had over the last year is the ability to pay for i...
Mon, 16 Oct, 2017 at 5:33 PM
Switch to Pound or Euro Currencies
STEP 1 - To begin the upgrade process, first log in to our Launchpad with your Username and Password.  Once logged in you should see a screen sim...
Wed, 1 Jun, 2016 at 12:16 PM
Euro and Pound Price List, 13 July 2016
Plan USD ($) Euro (€) Pound (£) Starter-Trial 19.95 17.95 14.95 Plan-40 39.95 36.95 29.95 ...
Wed, 13 Jul, 2016 at 9:07 AM
Veteran Reward System
The Veteran Reward System is a feature of the new billing system that allows us to add special rewards to your account the longer you stay concur...
Wed, 6 Jul, 2016 at 9:29 AM
How much does each telescope cost to use?
The cost of each telescope depends on the Subscription Plan you are currently on.  The following tables break down that cost plan by plan, site by site - p...
Wed, 30 May, 2018 at 2:32 PM