We do our best to keep our systems up and running in peak condition at all times, but these are extremely complex machines and problems can occur.  When they do, we will always be happy to assist, and the Common Issues FAQ Section is a great place to get started.  In this section you will see information on the most common issues new members run into on the systems, and what you can do to avoid them.  As always, we are also happy to assist if you contact us via email at support@itelescope.net as well.