Using a Remote telescope is a little different to using one in the field, although it may appear as simple as pushing a button at times you really need to have a good routine in order to achieve the best results.
iTelescope systems are configured to run best using the Chrome web browser. If you have connection issues please try Firefox. See more here
The absolute best place to start is the Video Tutorials or personalized tutorials, our information links at the bottom of the main web page, and the FAQs and Solutions center here in support.
If you do need assistance, never hesitate to submit a support ticket.